At this website, safeguarding your privacy and handling personal data responsibly is of utmost importance to us. We highly value the trust you place in us and are committed to ensuring that any personal data collected on this platform is protected and used in accordance with applicable laws.
In this section, we provide you with details about the collection and processing of personal data when you use our website. Personal data refers to information related to identified or identifiable natural persons that pertains to personal or factual circumstances.
QMH Technologies Ltd (also referred to as “QMH” or “we”) is the responsible company, located at 10-16 Tiller Road, London, England, E14 8PX. If you have any inquiries concerning data protection, you can contact our data protection officer by using the contact form available on our website.
When you contact us via email, we will store the information you provide (such as your email address, first and last name if applicable, and telephone number) to respond to your inquiries and address any questions you may have. We take appropriate measures to ensure the security of this data and use it solely for our legitimate business purposes, in compliance with applicable laws.
We collect, store, and process personal data in compliance with the GDPR for the purpose of managing transportation services and technical administration. All personal data is handled solely in accordance with the provisions outlined in the EU General Data Protection Regulation (GDPR).
To reserve a transfer, we require your first and last name, email address, mobile phone number, and specific payment information. Your first and last name, email address, and mobile phone number are necessary to confirm your booking, establish your user identity, and facilitate communication with you. Credit card information or billing details are necessary for payment processing.
When using our website, we retain the data required for fulfilling the contract. Additionally, we store any voluntarily provided data for the duration of your website usage, unless you choose to delete it beforehand.
To safeguard against unauthorized access to your personal data, particularly payment information, the connection is encrypted.
It is your responsibility to maintain the confidentiality of your personal access data and refrain from disclosing it to any unauthorized third parties. We disclaim any liability for the misuse or loss of information (such as your password, reservation reference number, and email address), unless we are directly responsible for such misuse.
Your personal data will be shared with third parties only under specific circumstances. These include situations where it is necessary: (i) for fulfilling our contractual obligations, (ii) for processing payment transactions, (iii) when there is a legitimate interest of “QMH” or the third party, or (iv) when you have provided prior consent. This means that the transportation service provider or external service providers (external fleet partners), along with their drivers responsible for the transfers, will receive relevant information such as your first and last name, mobile phone number, flight number, pickup address, destination address, time of arrival, and any additional requests through the website. Additionally, for credit card payments, the payment processor Stripe will receive necessary information such as your first and last name, mobile phone number, and credit card details. Internally, we utilize GDPR-compliant software tools to process your data for customer support and booking purposes. Only the necessary data is accessed as required. Your data may also be accessed by employees of QMH’s subsidiaries, who are obligated to adhere to the same strict GDPR regulations. The third parties mentioned above are only permitted to use the provided information for the sole purpose of fulfilling their respective tasks. Any unauthorized use of the aforementioned information is strictly prohibited.
You will receive the transfer confirmation, contact details, and additional information from the driver or the taxi and limousine company, including their first and last name, telephone number, license plate, and vehicle type. Updates regarding your journey will be sent to your email address.
In order to use our services in a country outside of the European Union (“third country”), it is necessary to transfer your personal data to the respective fleet company, external fleet partner, and the driver responsible for the ride in that particular third country. This transfer is essential for the fulfillment of our contractual obligations.
REQUEST FOR FEEDBACK FOLLOWING YOUR TRANSFER
Upon completion of each trip, we kindly ask you to provide feedback by email regarding your experience with the driver and the vehicle. Your feedback is crucial for maintaining quality standards and enhancing customer satisfaction. We use a star rating system to gauge the quality of the rides. If, for any reason, you are dissatisfied with the transportation service, we will reach out to you via email to inquire further about your transfer. At the bottom of each feedback email, you will find an unsubscribe link should you wish to opt out at any time.
You have the right, with certain exceptions, to obtain a copy of any personally identifiable data that we hold about you. To request access to your data, please email us using the online contact form, providing adequate information to identify yourself and any other relevant details that will assist us in fulfilling your request.
Furthermore, you have the right to have any inaccuracies in your personal data, which we hold, corrected. If you discover any incorrect personal information in our records, you can instruct us to rectify it accordingly.
When you visit our website for informational purposes and do not register or provide any personal information, we collect only the necessary data that your browser automatically transmits to our server (server log files/access data). This data is essential for displaying our website, ensuring its stability and security. The following information is collected: the name and content of the accessed website, IP address, date and time of the request, time zone difference from Greenwich Mean Time (GMT), amount of data transferred, access status/HTTP status code (referrer URL), browser type, operating system, interface, language, and version of the browser software.
We utilize cookies on our website. A cookie is a small file automatically created by your browser and stored on your device (such as a PC, laptop, smartphone) when you visit our website. Cookies cannot run programs or transmit viruses to your computer. They store specific information related to your device but do not directly reveal your identity.
We use session cookies to recognize when you visit specific pages on our website. These cookies are automatically deleted when you leave our website. Additionally, we use temporary cookies to enhance the usability of our website. These cookies are stored on your device for a specific period of time. If you revisit our website to use our services, these cookies will automatically recognize you and restore your previous inputs or settings, eliminating the need to repeat them.
Furthermore, we employ cookies to collect statistical data about your website usage through third-party services. We analyze this data to optimize the usability of our website. These cookies are deleted after a specific period of time.